FAQ

Answers to the questions we hear most. Can't find yours? Email support@mypet.best.

Shipping

How long will my order take?
Orders are processed within 2–5 business days. U.S. delivery is typically 3–7 business days after dispatch. International delivery is 7–20 business days depending on destination.

Do you offer free shipping?
Yes — orders over $69 ship free within the United States. Otherwise, shipping is calculated at checkout.

Do you ship internationally?
We ship across the U.S. and to select countries including Canada, the UK, Australia, the UAE, and parts of the EU. Customs and import duties are the recipient's responsibility. Full details are in our Shipping Policy.

How do I track my order?
You'll receive a confirmation email with a tracking number once your order ships. Please allow up to 48 hours for tracking to begin updating.

Returns & refunds

What's your return policy?
We offer a 7-day return window from the day your item arrives. Items must be unused, in their original packaging, with proof of purchase. See our Refund Policy for the full details.

My item arrived damaged — what should I do?
Please email support@mypet.best within 7 days with your order number and a couple of photos, and we'll make it right.

Products

Not sure what's right for your pet?
Browse by companion — Dogs, Cats, Small pets — or explore our Best Sellers. Still stuck? Email us and we'll help you choose.

Contact

Reach us at support@mypet.best or +1 (917) 764-5374, Monday–Friday, 9–5 ET.