Questions, answered
Shipping
Where do you ship?
Five destinations at the moment: Canada, France, Spain, the United Kingdom and the United States. If your country isn't on that list we can't deliver there yet — it won't appear in the country list at checkout, so you'll never be charged for a delivery we can't make. Full details are in our Shipping Policy.
How long will my order take?
Orders are processed within 2–5 business days. After dispatch, U.S. delivery is typically 3–7 business days; Canada, France, Spain and the UK are 7–20 business days depending on local customs.
What does shipping cost?
A flat $8 per order — and free on orders over $69, to every destination we ship to.
Will I pay customs or duties?
Outside the United States, customs and import duties are the recipient's responsibility and aren't included in the item price or shipping cost.
How do I track my order?
You'll receive a confirmation email with a tracking number once your order ships. Please allow up to 48 hours for tracking to begin updating.
Returns & refunds
What's your return policy?
We offer a 7-day return window from the day your item arrives. Items must be unused, in their original packaging, with proof of purchase. See our Refund Policy for the full details.
My item arrived damaged — what should I do?
Please email support@mypet.best within 7 days with your order number and a couple of photos, and we'll make it right.
Products
Not sure what's right for your pet?
Browse by companion — Dogs, Cats, Small pets — or explore our Best Sellers. Still stuck? Email us and we'll help you choose.
Contact
Reach us at support@mypet.best or +1 (917) 764-5374, Monday–Friday, 9–5 ET.
Can't find your answer?
Send us the details — order number if you have one — and we'll sort it out, usually within one business day.