Shipping policy
This Shipping Policy applies to all orders placed with MyPet ("we", "us", "our") and is governed by the laws of the United States. All delivery times are estimates and are not guaranteed.
Order processing — Orders are processed within 2-5 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM ET, on weekends, or on holidays are processed the next business day. You will receive a confirmation email with tracking once your order ships.
United States shipping — We ship to all 50 U.S. states.
- Standard shipping: estimated 3–7 business days after dispatch.
- Shipping is calculated at checkout. Orders over $69 ship free.
International shipping — We also ship to select countries, including Canada, the United Kingdom, Australia, the United Arab Emirates, and parts of the European Union. Estimated delivery is 7–20 business days after dispatch, depending on destination and local customs processing.
- International shipping charges are calculated and shown at checkout before payment.
- Customs, duties, and import taxes are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office before ordering.
Tracking — A tracking number is emailed when your order ships. Please allow up to 48 hours for tracking to begin updating.
Delays — We are not responsible for delays caused by carriers, customs, weather, or other events outside our control. Estimated delivery windows begin on the date of dispatch, not the order date.
Incorrect or incomplete addresses — Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly entered address. Packages returned to us due to an incorrect address or non-collection may incur re-shipping charges.
Lost or damaged shipments — If your order is lost in transit or arrives damaged, please contact us within 7 days of the delivery (or expected delivery) date at support@mypet.best with your order number and, for damage, photos of the item and packaging. We will make it right.
Returns — For returns and refunds, please see our Refund Policy.
Contact — Questions about shipping? Email support@mypet.best or contact +1 (917) 764-5374