Returns

Not quite right? We keep returns simple. For the full terms, see our Refund Policy.

The basics

You have 7 days from delivery to request a return. Items must be unused, in their original condition and packaging, with proof of purchase.

How to start

Email support@mypet.best with your order number. If approved, we'll send a return label and instructions. Items sent back without requesting a return first can't be accepted.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days.

Damaged or wrong item

Contact us within 7 days with a couple of photos and we'll make it right.

Exchanges

The fastest way is to return your item and place a new order once the return is accepted.

Please note: sale items and gift cards aren't returnable. See our Refund Policy for exceptions.