Where's my parcel?
Enter your order number and the email you ordered with. We'll show you exactly where it is, what the latest scan means, and what happens next.
Your order number is in your confirmation email — it looks like #1042.
What each update means
Carrier wording is written for carriers. Here is the same journey in plain English — the same four stages you'll see in our emails.
Label created
Your order is packed and handed to the carrier. Tracking usually goes live within 48 hours — an empty page before that is normal.
In transit
It's moving through the network. Scans go quiet between hubs and then jump several days at once — that's a handover, not a lost parcel.
Out for delivery
It's on the van today. Make sure someone can take it in, and check your unit or buzzer number is right on the label.
Delivered
The carrier has marked it delivered. If you can't see it, give it 24 hours and check the usual safe places before you write to us.
The three questions we get most
How long should it take?
Orders are packed in 2–5 business days. U.S. delivery is 3–7 business days after dispatch; international is 7–20 depending on the destination.
Shipping times →Tracking hasn't moved in days
Long gaps between scans are normal, especially on international routes. If nothing has changed in 10 days, send us your order number and we'll chase the carrier.
Get us on it →It says delivered, but it isn't here
Carriers sometimes scan a parcel early. Give it 24 hours, then check with neighbours and any safe place. Still missing after that, tell us within 7 days.
Report it →While you wait
What other pet parents are ordering this week.
Still not sure where it is?
Send us your order number and we'll chase the carrier for you. A person answers — usually within one business day.